Customer Information
Water & Sewer Accounts
To start services, please visit city hall at 1418 East Main Street. You will be asked to show a current I.D. (driver's license) and pay a deposit to open your account.
The following deposits are required to start service:
$100 if you are renting the property
$65 if you own the property
Pay Online
Charleston now has an online payment option through XpressPay. Click the button below to pay your bill online.
Automatic Bank Draft Available
Customers may now have their water bill automatically drafted from a bank account of their choice. Download and complete the 'bank draft water bill' form below. Contact the water department at 479-965-2231 with questions.
Annual Drinking Water Quality Report
View our most recent annual quality report here.
Copies are available upon request at City Hall.
