Customer Information


Water & Sewer Accounts

To start services, please visit city hall at 1418 East Main Street. You will be asked to show a current I.D. (driver's license) and pay a deposit to open your account.

The following deposits are required to start service:

$100 if you are renting the property

$65 if you own the propert

Pay Online

Charleston now has an online payment option through XpressPay. Click the button below to pay your bill online.

Automatic Bank Draft Available

Customers may now have their water bill automatically drafted from a bank account of their choice. Download and complete the 'bank draft water bill' form below. Contact the water department at 479-965-2231 with questions.

Annual Drinking Water Quality Report

View our most recent annual quality report here.


bank draft water bill (pdf)


Contact Us

See us in person!

We love our customers, so feel free to visit during normal business hours at Charleston City Hall

1418 East Main Street.

Water Billing Clerk: Kayla Neissl

Water Superintendent: Tonya Talkington

Charleston Water & Sewer

PO Box 426, Charleston AR 72933

(479) 965-2231


Open today

08:00 am – 05:00 pm

For after hours water & sewer emergencies call 479-965-5100.